We try to ship orders within 3 business days of being received. If an item is out of stock or if there is a question about your order, we will contact you via email and/or phone. All orders are sent USPS first class. If you would like a different shipping method, call or email us. International mail may be subject to customs and other fees.
Shipping and Handling Fees
- $75 and over – free first class mail
- Under $75 – $3.50 first class mail
- Falkenberg kits are shipped free.
- CANADA: First-Class Package International Service® – $22.00
- OTHER INTERNATIONAL SHIPPING: contact us via email at email@example.com.
We want to make buying yarn online as nearly risk-free as possible especially because you can’t see or feel the yarn in person. We accept returns on purchases for up to 30 days after purchase; yarn must be in the original and unused condition. Online returns receive refunds through the payment method used. Returns of items purchased in-store are for Store Credit only.
We ask that you contact us first by phone or email. The decision to return an order is yours but we’d like to work with you to try to resolve any issues.
Receipt must be presented for any exchanges or credits. We do not reimburse shipping costs. Also, we do not allow returns of sale yarns, books, patterns, notions and needles unless they were damaged when you received them. See below for special order policies.
Special Order Policy
Special Order yarns are Final Sale. A 50%, non-refundable deposit is required to place a Special Order on yarn.We require a minimum of 5 skeins per order. If you are ordering yarn based on what you have seen on a computer screen, please be aware that screen colors and resolution vary with all computers. Please take this into consideration when placing a special order. Special order yarn sales are final.
Hanne Falkenberg special order kits require full payment with the order. It may take up to six weeks to get them from Denmark and then to you although three weeks is more normal.
We do our best to make sure our pictures are as close to the real thing as possible, but given the limitations of computer screens, lighting, dye lots etc., we cannot guarantee that what you see is an exact sample. Some yarn brands have a varying range of color even in the same dye lot, so if it's important to match a color, please contact us to see what we can do.